{"id":13,"date":"2025-11-11T22:44:53","date_gmt":"2025-11-11T22:44:53","guid":{"rendered":"https:\/\/alayatenerife.com\/?page_id=13"},"modified":"2026-03-01T19:09:07","modified_gmt":"2026-03-01T19:09:07","slug":"terminos-condiciones","status":"publish","type":"page","link":"https:\/\/alayatenerife.com\/ro\/terminos-condiciones\/","title":{"rendered":"Termeni, condi\u021bii \u0219i ramburs\u0103ri"},"content":{"rendered":"<p><strong>Ultima actualizare:<\/strong> Noiembrie 2025<\/p>\r\n\r\n\r\n\r\n<p>Acest document reglementeaz\u0103 accesul la site \u0219i utilizarea acestuia. <strong>alayatenerife.com<\/strong> (denumit \u00een continuare \u201csite-ul\u201d), precum \u0219i condi\u021biile aplicabile rezerv\u0103rilor \u0219i serviciilor oferite de <strong>Alaya Tenerife<\/strong>.<\/p>\r\n\r\n\r\n\r\n<p>Prin accesarea sau efectuarea unei rezerv\u0103ri pe site-ul web, utilizatorul accept\u0103 pe deplin ace\u0219ti termeni \u0219i condi\u021bii.<\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\">1. Identificarea titularului<\/h3>\r\n\r\n\r\n\r\n<p><strong>Alaya Tenerife<\/strong><br \/>Adresa de e-mail de contact: <strong><a>info@alayatenerife.com<\/a><\/strong><br \/>Website: <strong><a href=\"https:\/\/alayatenerife.com\/ro\/\">https:\/\/alayatenerife.com<\/a><\/strong><\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\">2. Scopul site-ului web<\/h3>\r\n\r\n\r\n\r\n<p>Site-ul v\u0103 permite s\u0103 afla\u021bi mai multe despre cazarea \u0219i experien\u021bele oferite de <strong>Alaya Tenerife<\/strong>, \u0219i s\u0103 efectueze <strong>rezervare online<\/strong> cu diferite metode de plat\u0103 sigure (card, PayPal sau transfer bancar).<\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\">3. Condi\u021bii de rezervare<\/h3>\r\n\r\n\r\n\r\n<p>La rezervarea \u00een <strong>alayatenerife.com<\/strong>, utilizatorul declar\u0103 c\u0103 este major \u0219i are capacitatea legal\u0103 de a contracta.<\/p>\r\n\r\n\r\n\r\n<p>Procesul de rezervare include:<\/p>\r\n\r\n\r\n\r\n<ol class=\"wp-block-list\">\r\n<li>Selectarea caz\u0103rii, a datelor \u0219i a num\u0103rului de persoane.<\/li>\r\n\r\n\r\n\r\n<li>Introducerea datelor personale \u0219i acceptarea politicii de confiden\u021bialitate \u0219i a acestor termeni \u0219i condi\u021bii.<\/li>\r\n\r\n\r\n\r\n<li>Alegerea metodei de plat\u0103 (Stripe, PayPal sau transfer bancar).<\/li>\r\n\r\n\r\n\r\n<li>Confirmarea rezerv\u0103rii \u0219i primirea e-mailului de confirmare.<\/li>\r\n<\/ol>\r\n\r\n\r\n\r\n<p>Rezerv\u0103rile sunt confirmate numai dup\u0103 efectuarea corect\u0103 a pl\u0103\u021bii sau a depozitului.<\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\">4. Pl\u0103\u021bi \u0219i depozite<\/h3>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Pre\u021burile afi\u0219ate includ <strong>IGIC<\/strong>, cu excep\u021bia cazului \u00een care se prevede altfel.<\/li>\r\n\r\n\r\n\r\n<li>Pl\u0103\u021bile sunt acceptate prin <strong>card de credit sau de debit (Stripe)<\/strong>, <strong>PayPal<\/strong> o <strong>transfer bancar<\/strong>.<\/li>\r\n\r\n\r\n\r\n<li>\u00cen multe rezerve, o <strong>depozit sau plat\u0103 par\u021bial\u0103<\/strong> (\u00een mod normal de la 30%) pentru a garanta \u0219ederea.<\/li>\r\n\r\n\r\n\r\n<li>The <strong>suma r\u0103mas\u0103<\/strong> poate fi pl\u0103tit\u0103 \u00eenainte sau la sosire, \u00een conformitate cu condi\u021biile stabilite.<\/li>\r\n\r\n\r\n\r\n<li>\u00cen caz de <strong>neprezentare \u00een ziua \u00eenregistr\u0103rii<\/strong>, a <strong>depozitul sau suma pl\u0103tit\u0103 se pierde \u00een \u00eentregime.<\/strong>, f\u0103r\u0103 posibilitatea de rambursare, iar cazarea este <strong>se va elibera automat pentru al\u021bi clien\u021bi<\/strong>.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p>Toate pl\u0103\u021bile sunt procesate \u00een siguran\u021b\u0103; <strong>Alaya Tenerife<\/strong> nu stocheaz\u0103 detaliile cardului sau datele de identificare bancar\u0103.<\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\">5. \u00cenregistrarea online \u0219i obliga\u021biile oaspe\u021bilor<\/h3>\r\n\r\n\r\n\r\n<p>Oaspetele trebuie s\u0103 completeze <strong>check-in online<\/strong> prin intermediul platformei de check-in online puse la dispozi\u021bie \u00eenainte de sosire, furniz\u00e2nd informa\u021biile cerute de reglement\u0103rile spaniole (nume, document de identitate, na\u021bionalitate etc.).<\/p>\r\n\r\n\r\n\r\n<p>Clientul garanteaz\u0103 c\u0103 informa\u021biile furnizate sunt adev\u0103rate. Orice fals, eroare sau nerespectare a acestei cerin\u021be poate duce la anularea rezerv\u0103rii f\u0103r\u0103 dreptul la rambursare.<\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\">6. Politica de anulare \u0219i rambursare<\/h3>\r\n\r\n\r\n\r\n<h4 class=\"wp-block-heading\">6.1 Anul\u0103ri de c\u0103tre client<\/h4>\r\n\r\n\r\n\r\n<p>Condi\u021biile de anulare depind de tipul de tarif ales:<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li><strong>Tarif flexibil:<\/strong>\r\n<ul class=\"wp-block-list\">\r\n<li>Anulare gratuit\u0103 p\u00e2n\u0103 la <strong>30 de zile \u00eenainte de sosire<\/strong>.<\/li>\r\n\r\n\r\n\r\n<li>Dac\u0103 anularea se face cu mai pu\u021bin de 30 de zile \u00eenainte sau \u00een caz de neprezentare, se percepe o tax\u0103 de anulare de <strong>100% din stoc<\/strong>.<\/li>\r\n<\/ul>\r\n<\/li>\r\n\r\n\r\n\r\n<li><strong>Tarif nereturnabil:<\/strong>\r\n<ul class=\"wp-block-list\">\r\n<li>Nu sunt permise return\u0103ri sau schimburi.<\/li>\r\n\r\n\r\n\r\n<li>\u00cen caz de anulare sau neprezentare, suma integral\u0103 este re\u021binut\u0103.<\/li>\r\n<\/ul>\r\n<\/li>\r\n\r\n\r\n\r\n<li><strong>Rezerv\u0103ri cu avans sau plat\u0103 par\u021bial\u0103:<\/strong>\r\n<ul class=\"wp-block-list\">\r\n<li>The <strong>avansul pl\u0103tit nu este rambursabil<\/strong>, cu excep\u021bia cazului \u00een care o eroare este imputabil\u0103 <strong>Alaya Tenerife<\/strong> sau for\u021b\u0103 major\u0103 justificat\u0103 \u00een mod corespunz\u0103tor.<\/li>\r\n\r\n\r\n\r\n<li>Dac\u0103 clientul <strong>neprezentare \u00een ziua \u00eenregistr\u0103rii<\/strong>, a <strong>depozitul sau plata efectuat\u0103 se confisc\u0103<\/strong>, \u0219i rezerva <strong>vor fi anulate \u0219i puse la dispozi\u021bia altor oaspe\u021bi<\/strong>.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p>Orice cerere de anulare trebuie comunicat\u0103 prin e-mail la adresa <strong><a>info@alayatenerife.com<\/a><\/strong>, indic\u00e2nd num\u0103rul rezerv\u0103rii.<\/p>\r\n\r\n\r\n\r\n<h4 class=\"wp-block-heading\">6.2 Anul\u0103ri de c\u0103tre Alaya Tenerife<\/h4>\r\n\r\n\r\n\r\n<p>\u00cen cazuri excep\u021bionale (cum ar fi defec\u021biuni, \u00eentre\u021binere urgent\u0103 sau for\u021b\u0103 major\u0103), <strong>Alaya Tenerife<\/strong> va fi \u00een m\u0103sur\u0103 s\u0103 ofere o <strong>dat\u0103 alternativ\u0103<\/strong>, <strong>cazare de categorie echivalent\u0103<\/strong> sau <strong>rambursare integral\u0103<\/strong> a sumelor pl\u0103tite.<\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\">7. Dreptul de retragere<\/h3>\r\n\r\n\r\n\r\n<p>\u00cen conformitate cu articolul 103 din Legea general\u0103 pentru ap\u0103rarea consumatorilor \u0219i utilizatorilor, dreptul de retragere <strong>nu se aplic\u0103 contractelor de cazare turistic\u0103<\/strong> cu o anumit\u0103 dat\u0103 sau perioad\u0103 de executare.<\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\">8. Reguli de re\u0219edin\u021b\u0103<\/h3>\r\n\r\n\r\n\r\n<p>Oaspetele se angajeaz\u0103 s\u0103:<\/p>\r\n<ul>\r\n<li aria-level=\"1\">Respecta\u021bi regulile de coexisten\u021b\u0103 ale unit\u0103\u021bii de cazare.<\/li>\r\n<li aria-level=\"1\">Nu dep\u0103\u0219i\u021bi num\u0103rul maxim de persoane permise.<\/li>\r\n<li aria-level=\"1\">Nu se fumeaz\u0103 \u00een interior.<\/li>\r\n<li aria-level=\"1\">Nu sunt permise petreceri sau activit\u0103\u021bi f\u0103r\u0103 permisiune prealabil\u0103.<\/li>\r\n<\/ul>\r\n<p>\u0218ederea la Alaya Tenerife implic\u0103 acceptarea expres\u0103 a regulamentelor interne ale unit\u0103\u021bii de cazare, disponibile la adresa:<br \/><a href=\"https:\/\/alayatenerife.com\/ro\/normativa\/\">https:\/\/alayatenerife.com\/normativa\/<\/a><\/p>\r\n<p>Aceste reglement\u0103ri fac parte integrant\u0103 din ace\u0219ti Termeni \u0219i condi\u021bii generale \u0219i trebuie respectate.<\/p>\r\n<p>De asemenea, decora\u021biunile romantice, decorurile speciale \u0219i extrasele angajate fac parte dintr-un serviciu de preg\u0103tire \u0219i nu implic\u0103 achizi\u021bionarea elementelor utilizate.<\/p>\r\n<p>Produsele comestibile incluse (vin, ciocolat\u0103 sau alte delicatese gastronomice) sunt destinate consumului.<\/p>\r\n<p>Cu toate acestea, toate elementele decorative fizice utilizate pentru decor r\u0103m\u00e2n \u00een proprietatea Alaya Tenerife \u0219i nu pot fi \u00eendep\u0103rtate. \u00cen caz de \u00eendep\u0103rtare, deteriorare sau furt, oaspetelui i se va percepe costul de \u00eenlocuire corespunz\u0103tor, \u00een plus fa\u021b\u0103 de suma pl\u0103tit\u0103 pentru serviciul contractat.<\/p>\r\n<p>Alaya Tenerife poate rezilia sejurul f\u0103r\u0103 rambursare dac\u0103 aceste reguli sunt \u00eenc\u0103lcate sau dac\u0103 sunt cauzate daune materiale.<\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\">9. Responsabilitate<\/h3>\r\n\r\n\r\n\r\n<p><strong>Alaya Tenerife<\/strong> nu poate fi tras\u0103 la r\u0103spundere pentru orice daune, pierderi sau prejudicii rezultate din cauze independente de voin\u021ba sa (fenomene naturale, \u00eentreruperi de curent, decizii guvernamentale etc.).<\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\">10. Proprietatea intelectual\u0103<\/h3>\r\n\r\n\r\n\r\n<p>Toate con\u021binuturile, textele, imaginile \u0219i logo-urile din <strong>alayatenerife.com<\/strong> sunt proprietatea <strong>Alaya Tenerife<\/strong> sau utilizate cu permisiune. Reproducerea f\u0103r\u0103 acordul prealabil este interzis\u0103.<\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\">11. Protec\u021bia datelor<\/h3>\r\n\r\n\r\n\r\n<p>Prelucrarea datelor cu caracter personal este reglementat\u0103 de <strong>Politica de confiden\u021bialitate<\/strong> publicat \u00een <a href=\"#\">alayatenerife.com\/privacy-policy<\/a>.<\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\">12. Legisla\u021bie \u0219i jurisdic\u021bie<\/h3>\r\n\r\n\r\n\r\n<p>Prezentele condi\u021bii sunt reglementate de legisla\u021bia spaniol\u0103. \u00cen cazul oric\u0103rui litigiu, p\u0103r\u021bile se vor supune <strong>Cur\u021bi \u0219i tribunale din Santa Cruz de Tenerife<\/strong>, cu excep\u021bia cazului \u00een care se prevede altfel prin lege.<\/p>","protected":false},"excerpt":{"rendered":"<p>\u00daltima actualizaci\u00f3n: noviembre de 2025 El presente documento regula el acceso y uso del sitio web alayatenerife.com (en adelante, el \u201cSitio Web\u201d), as\u00ed como las condiciones aplicables a las reservas y servicios ofrecidos por Alaya Tenerife. Al acceder o realizar una reserva en el Sitio Web, el usuario acepta plenamente las presentes condiciones. 1. Identificaci\u00f3n &#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"cozystay_single_page_hide_site_header":"","cozystay_single_page_site_header_source":"","cozystay_single_page_custom_site_header":"","cozystay_single_page_custom_sticky_site_header":"","cozystay_single_page_hide_page_title":"","cozystay_single_page_header_section_size":"","cozystay_single_page_header_background_color":"","cozystay_single_page_header_background_position_x":"center","cozystay_single_page_header_background_position_y":"center","cozystay_single_page_header_background_size":"cover","cozystay_single_page_header_background_repeat":"off","cozystay_single_page_header_background_scroll":"on","cozystay_single_page_header_text_color":"","cozystay_single_page_header_show_breadcrumb":"","cozystay_single_page_site_footer_hide_main":"","cozystay_single_custom_site_footer_main_source":"","cozystay_single_custom_site_footer_main":"","cozystay_single_page_site_footer_hide_above":"","cozystay_single_custom_site_footer_above_source":"","cozystay_single_custom_site_footer_above":"","cozystay_single_page_site_footer_hide_instagram":"","cozystay_single_page_site_footer_hide_bottom":"","cozystay_single_custom_mobile_menu_source":"","cozystay_single_custom_mobile_menu":"","cozystay_single_custom_mobile_menu_animation":"","cozystay_single_custom_mobile_menu_width":"","cozystay_single_custom_mobile_menu_custom_width":375,"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/alayatenerife.com\/ro\/wp-json\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alayatenerife.com\/ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/alayatenerife.com\/ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/alayatenerife.com\/ro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/alayatenerife.com\/ro\/wp-json\/wp\/v2\/comments?post=13"}],"version-history":[{"count":6,"href":"https:\/\/alayatenerife.com\/ro\/wp-json\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":7362,"href":"https:\/\/alayatenerife.com\/ro\/wp-json\/wp\/v2\/pages\/13\/revisions\/7362"}],"wp:attachment":[{"href":"https:\/\/alayatenerife.com\/ro\/wp-json\/wp\/v2\/media?parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}